Help

Please select from the following areas of help:

Most Frequently Asked Questions?

What items can I or can't I return?

Do you offer Next Day Delivery*?

How do I return my item(s) safely?

How much are returns (14 day approval guarantee)?

Do you offer FREE* standard delivery?
Ordering

How do I order?

What is Quick Order?

What happens once I place my order online?

What are Offer/Promotional codes and Media Codes?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

Will I be told if items I order are out of stock?

How do I cancel an order?

Does my discount show on online orders?

Can I look at the progress my order?

The item I want has sold out. Will you get any more in?

Why is part of my order missing?

What are substitute items?
Delivery

Important changes to delivery terms for customers in the Highlands/Islands and Offshore. (Excludes all fashion items).

Do you deliver to Ireland?

Do you offer FREE* standard delivery?

Do you offer Next Day Delivery*?

How soon will my goods be delivered?

What are the Delivery Options/costs for large Kitchen Appliances?

IMPORTANT INFORMATION. Do special delivery conditions apply to your order?

Which Courier service do you use?

Do you deliver to BFPO addresses?

Can I change my delivery address after I have placed my order?

Can I have an order delivered to a different address than my home?

What should I do if there are missing items in my delivery by courier?

What if I am out when my goods are delivered?
Payment

How can I pay for my goods?

Can I pay by Direct Debit on my Look Again Account?

What is Verified by Visa?

What is Mastercard SecureCode?
Look Again Flex Account

How is the Look Again Flex Account different to the way I can pay now?

How can I spread the cost of my order over a longer period?

How do I make payments to my Look Again Flex and Personal Accounts?

What happens on my account if my balance drops below £500?

How do I know how long my Interest-Opt-Out Period is?

What happens to my existing account balances?

What is the minimum I can pay?

Will my Interest Opt-Out Period - 5 or 12 months - be based on items I buy or on the whole order?

What happens if I choose to pay the Minimum Payment one month / pay less than the Interest Opt-Out amount? Will I have to pay interest from that point on?

Why do I have to pay interest on credit accounts?

What does Interest Opt-Out Period mean?

At any time can I Opt-In / Opt-Out of Paying Interest?

Do the individual items I order have to be over a certain amount to qualify for an Interest Opt-Out Period?

Will my payment and Interest Opt-Out Period change every month?

When I return goods will my Interest Opt Out Period and minimum payment be recalculated?

What are the Look Again Flex Account Full Payment Details?
Managing Your Account

What does 'Remember me' do?

What if I forget my password?

How do I change my account details?

Why do I have an account number?

Can I manage my account online?
Online Statements

How can I go paperless?

How will I know my Online Statement is ready?
Returns

How much are returns (14 day approval guarantee)?

How do I return my item(s) safely?

What items can I or can't I return?

What should I do if I cancel an order?

What is classed as a secure place to leave a courier return?

I have lost my Delivery Note. How do I return goods?

Can you confirm you received my return?

How are refunds credited?

How long does it take to receive a refund for returned goods?
Agents

What is a Look Again VIP and can I become one?

How do I claim Commission?

What is the Consumer Credit Act?
Security

Is the site secure?

Can I use my credit/debit card safely on your site?

What are cookies and how do you use them?
Privacy

What is your privacy policy?

What is your data protection policy?
Terms and Conditions

What are the extra 10% off Online Sale item Terms and Conditions?

What are your Look Again Flex account Terms and Conditions?

What are your Terms and Conditions for the use of Offer Codes and Discounts?

What are the Terms & Conditions for Shopper Discounts & Rewards / My Time Rewards?

What are the win your Look Again Flex Balance Terms and Conditions?

What are the Catalogue Request Terms & Conditions?

Do your prices include VAT?

What are your Terms and Conditions for the sale of knives?

What are the Personal Account Terms and Conditions?

What are your pricing Terms and Conditions?
Buying Guides

Curtains and Blinds Buying Guide

Nursery and Baby Products Buying Guide

TV, DVD/Blue-Ray players and Home Cinema Buying Guide

Cookers and Microwave Ovens Buying Guide

Carpets Buying Guide

Fitness Buying Guide
About Us

Who are Look Again?

Can you give me some corporate information?

How can I contact you for further information?

What is your commitment to me?

Are you a member of the Mailing Preference Service?
Website Use

How do I make sure I receive my customer emails?

What is the Hot List and how do I use it?

What ways can I shop on this website?

What are the terms of use for this website?

Do you have any search tips?
Recycling

How can I recycle my packaging and old products?