• Help

Please select from the following areas of help:

• Ordering

  How do I claim my 20% discount on my first order with you?

  How do I order?

  How do I cancel an order?

  I forgot to use my Offer code when I placed my order. Can I still claim my discount?

  Why does my discount not show on my order?

  Are discounts shown on online orders?

  What happens once I place my order online?

  Can I track my order?

  What is Quick Order?

  Will I be told if items I order are out of stock?

• Payment

  How can I pay for my goods?

  Can I spread the cost of my order over a longer period?

  How do I make payments to my Personal Account and can I pay my balance off in full?

• Delivery

  Do you offer Next Day Delivery?

  How long is delivery?

  How much is delivery?

  Can I choose a delivery date/time?

  Do you deliver to Ireland?

  What are your furniture delivery times?

  What if I am out when my goods are delivered?

  Do you deliver to BFPO addresses?

• Returns

  How much are returns?

  What items can I or can't I return?

  What is your returns policy?

  I have lost my Delivery Note. How do I return goods?

  How do I return an item that is over the 14 Day Home Approval Period?

  Can you confirm you received my return?

  How long does it take to receive a refund for returned goods?

  How are refunds credited?

• Managing Your Account

  What does "Remember Me" do?

  I can't log in to my online account - is there a reason for this?

  What if I forget my password?

  How do I change my account details?

  Can I manage my account online?

  Why do I have an account number?

• Recycling

  How can I recycle my packaging and old products?

• Security

  Can I use my credit/debit card safely on your site?

  What are cookies and how do you use them?

  Is the site secure?

• Terms and Conditions

  What are your terms and conditions for the use of Offer Codes and Discounts?

  What are your Catalogue Request terms and conditions?

  What are the Personal Account terms and conditions?

  What are your E-mail Sign-up terms and conditions?

  What are your £50,000 Prize Draw terms and conditions?

  Do your prices include VAT?

  What are your terms and conditions for the sale of knives?

  What are substitute items?

  What are your terms and conditions for magazine subscriptions?

  What are your pricing terms and conditions?

• About Us

  Can you give me some corporate information?

  How can I contact you for further information?

  Who are Look Again?

  Do you have any stores?

  Are you a member of the Mailing Preference Service?

  What is your Code of Practice?

  What is your commitment to me?

  Websites we like

• Website Use

  What is 'My Favourites'?

  What ways can I shop on this website?

  What are the terms of use for this website?

  Do you have any search tips?

• Privacy

  What is your privacy policy?

  What is your data protection policy?

• Agents

  What is a Look Again VIP customer?

  How do I claim Commission?

  What is the Consumer Credit Act?

• Buying Guides

  Car Seats Buying Guide

  Nursery and Baby Products Buying Guide

  Curtains and Blinds Buying Guide

  TVs Buying Guide

  Cameras and Camcorders Buying Guide

  Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide

  Mattresses and Divans Buying Guide

  Vacuum Cleaners Buying Guide

  Jewellery Buying Guide

  Computers Buying Guide

  Rugs Buying Guide

  Showers Buying Guide

  In-Car Entertainment and GPS Satellite Navigation Systems Buying Guide

  Towels Buying Guide

  Digital Cordless Phones Buying Guide

  Washers and Dryers Buying Guide

  Fridges and Freezers Buying Guide

  Home Cinema Buying Guide

  DVD/VCR Players & Recorders Buying Guide

  Lawnmowers Buying Guide

  Carpets Buying Guide

  Cookers and Microwave Ovens Buying Guide

  Indoor Lighting Buying Guide

Contact us

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