Help
Help
Please select from the following areas of help:
Most Frequently Asked Questions?
How can I contact you?
What items can I or can't I return?
Do you offer Next Day Delivery*?
How do I return my item(s) safely?
How long have I got to return a product?
Do you offer FREE* Standard Delivery and Returns?
About Us
Who are Look Again?
Can you give me some corporate information?
How can I contact you for further information?
What is your commitment to me?
Are you a member of the Mailing Preference Service?
Ordering
How do I order?
What is Quick Order?
What happens once I place my order online?
What are Offer/Promotional codes and Media Codes?
I forgot to use my Offer code when I placed my order. Can I still claim my discount?
Will I be told if items I order are out of stock?
How do I cancel an order?
Does my discount show on online orders?
Can I look at the progress my order?
The item I want has sold out. Will you get any more in?
Why is part of my order missing?
What are substitute items?
Delivery
Do you deliver to Ireland?
Do you deliver to BFPO addresses?
Do you offer FREE* standard delivery?
What are the Highlands/Islands and Offshore Delivery charges? (No charge for fashion items).
How much does it cost for delivery and connection of American-style Fridge Freezers?
Do you offer Next Day Delivery*?
How soon will my goods be delivered?
What are the Delivery Options/costs for large Kitchen Appliances?
IMPORTANT INFORMATION for larger items. Do Special Delivery Conditions apply to your order?
Which Courier service do you use?
Can I have an order delivered to a different address than my home?
Can I change my delivery address after I have placed my order?
What should I do if there are missing items in my delivery by courier?
What if I am out when my goods are delivered?
Can I specify a safe place for the courier to leave my parcel if I'm not at home?
Payment
How can I pay for my goods?
How does Buy Now Pay Later work?
Can I pay by Direct Debit on my Look Again Account?
What is Verified by Visa?
What is Mastercard SecureCode?
What is my Card Security Code?
Look Again Flex Account
How is the Look Again Flex Account different to the way I can pay now?
How can I spread the cost of my order over a longer period?
How do I make payments to my Look Again Flex and Personal Accounts?
What happens on my account if my balance drops below £500?
How do I know how long my Interest-Opt-Out Period is?
What happens to my existing account balances?
What is the minimum I can pay?
How much will have to pay if I always pay the minimum repayment?
Will my Interest Opt-Out Period - 5 or 12 months - be based on items I buy or on the whole order?
What happens if I choose to pay the Minimum Payment one month / pay less than the Interest Opt-Out amount? Will I have to pay interest from that point on?
Why do I have to pay interest on credit accounts?
What does Interest Opt-Out Period mean?
At any time can I Opt-In / Opt-Out of Paying Interest?
Do the individual items I order have to be over a certain amount to qualify for an Interest Opt-Out Period?
Will my payment and Interest Opt-Out Period change every month?
When I return goods will my Interest Opt-Out Period and minimum payment be recalculated?
What are the Look Again Flex Account Full Payment Details?
What happens if my application is declined?
Why can I no longer purchase on my Interest Free Account?
Managing Your Account
What does 'Remember me' do?
What if I forget my password?
How do I change my account details?
Why do I have an account number?
Can I manage my account online?
Online Statements
How can I go paperless?
How will I know my Online Statement is ready?
Returns
Do you offer free returns?
How long have I got to return a product?
How do I return my item(s) safely?
If I do not want to use your free courier service* where should I post my returns to?
Can I return items via the Post Office?
What items can I or can't I return?
What should I do if I cancel an order?
What is classed as a secure place to leave a courier return?
I have lost my Delivery Note. How do I return goods?
Can you confirm you received my return?
How are refunds credited?
How long does it take to receive a refund for returned goods?
What happens if I need to return faulty furniture?
Agents
What is a Look Again VIP and can I become one?
How do I claim Commission?
What is the Consumer Credit Act?
VIPs
What is a Look Again VIP and can I become one?
What are the Cashpot Terms and Conditions?
What are the HP Netbook prize draw rules?
What are the Philips Food Processor giveaway terms and conditions?
What are the Lucky Dip Handbag Giveaway Rules?
What are the Le Creuset Cookware Giveaway rules?
What are the Incense and Candle Set Giveaway Rules?
Security
Staying safe online
What steps do I need to take to stay safe online?
Internet Security - FAQs
Is the site secure?
What is your data protection policy?
Can I use my credit/debit card safely on your site?
What are cookies and how do you use them?
Privacy
What is your privacy policy?
Terms and Conditions
What are the Terms & Conditions of the Free Prada Phone Give Away?
What are the Terms & Conditions for the Cosmetic bag & Jewellery Roll Offer?
How does the £60 airtime credit voucher work for my mobile phone?
What are the Morgan Pyjama set Giveaway rules:
What are the Terms & Conditions for the One-Hand Topper Mug?
What are the Vodafone Freedom Freebee Terms & Conditions?
What are the 20% off when you spend £450 or more on TVs / Computers / Furniture / White Goods / Fitness Equipment purchased on 2 year (104 week) or 3 year (156 week) terms Terms and Conditions?
What are the Terms & Conditions for the 20% New Customer’s Discount Offer?
What are the terms and Conditions for Grade B Clearance products?
What are your Look Again Flex account Terms and Conditions?
What are your Terms and Conditions for the use of Offer Codes and Discounts?
What are the Terms & Conditions for Shopper Discounts & Rewards / My Time Rewards?
Do your prices include VAT?
What are your Terms and Conditions for the sale of knives?
What are the Personal Account Terms and Conditions?
What are your Pricing Terms and Conditions?
What are your Terms and Conditions for the sale of alcohol?
Buying Guides
Curtains and Blinds Buying Guide
Nursery and Baby Products Buying Guide
TV, DVD/Blue-Ray players and Home Cinema Buying Guide
Cookers and Microwave Ovens Buying Guide
Carpets Buying Guide
Fitness Buying Guide
Website Use
How do I save the Look Again Website as a Bookmark or Favourite?
How do I make sure I receive my customer emails?
What is the Hot List and how do I use it?
What ways can I shop on this website?
What are the terms of use for this website?
Do you have any search tips?
Can I request a catalogue online?
Recycling
How can I recycle my packaging and old products?
Financial Services
What Financial Services do you offer?
Who do I need to contact if I have a query about my Product Cover, Complete Cover, Complete Care or Product and Payment Protection insurance?
Who do I contact if I want to make a claim, or check the progress of my claim, on my Product Cover, Complete Cover, Complete Care or Product and Payment Protection insurance?
Contact "us
Print
Close
