Help

Please select from the following areas of help:

Ordering

How do I order?

How do I claim my 20% discount on my first order with you?

What are Offer/Promotional codes?

Why is part of my order missing?

Are discounts shown on online orders?

Do I need an email address to order online?

Why does my discount not show on my order?

Will my order be delayed if any items are out of stock?

What is Quick Order?

My order is a gift for someone. Can I add gift wrapping or a message?

How do I cancel an order?

I forgot to use my Offer code when I placed my order. Can I still claim my discount?

What happens once I place my order online?

Can I look at the progress my order?

Will I be told if items I order are out of stock?

The item I want has sold out. Will you get any more in?
Payment

How can I pay for my goods?

Can I spread the cost of my order over a longer period?

How do I make payments to my account ?
Delivery

How long is delivery?

Can I choose a delivery date/time?

Do you offer Next Day Delivery?

How much is delivery?

Do you deliver to Ireland?

What are your furniture delivery times?

What if I am out when my goods are delivered?

Do you deliver to BFPO addresses?
Returns

How much are returns?

What items can I or can't I return?

What is your returns policy?

I have lost my Delivery Note. How do I return goods?

How do I return an item that is over the 14 Day Home Approval Period?

Can you confirm you received my return?

How long does it take to receive a refund for returned goods?

How are refunds credited?
Managing Your Account

What does 'remember me' do?

What if I forget my password?

How do I change my account details?

Can I manage my account online?

Why do I have an account number?
Recycling

How can I recycle my packaging and old products?
Security

Can I use my credit/debit card safely on your site?

What are cookies and how do you use them?

Is the site secure?
Terms and Conditions

What are your terms and conditions for the use of Offer Codes and Discounts?

What are the Personal Account terms and conditions?

What are your Look Again Flex account terms and conditions?

What are your E-mail Sign-up terms and conditions?

What are your 50,000 pounds Prize Draw terms and conditions?

Do your prices include VAT?

What are your terms and conditions for the sale of knives?

What are substitute items?

What are your pricing terms and conditions?

What is Our Price Promise To You?

What are the terms and conditions for the weekend sale?
About Us

Can you give me some corporate information?

How can I contact you for further information?

Who are Look Again?

Do you have any stores?

Are you a member of the Mailing Preference Service?

What is your Code of Practice?

What is your commitment to me?

Websites we like

Is the company restructuring announced in the news in January 09 going to affect my order or my account?
Website Use

What is 'My Favourites'?

What ways can I shop on this website?

What are the terms of use for this website?

Do you have any search tips?
Privacy

What is your privacy policy?

What is your data protection policy?
Agents

What is a Look Again VIP customer?

How do I claim Commission?

What is the Consumer Credit Act?
Buying Guides

How can I cut my electricity costs?

Car Seats Buying Guide

Fitness Buying Guide

Jewellery Buying Guide

Luggage and Travel Buying Guide

Nursery and Baby Products Buying Guide

Computers Buying Guide

TV, DVD/Blue-Ray players and Home Cinema Buying Guide

Mini & Micro Systems, MP3 Players and Digital Radio Buying Guide

Cameras and Camcorders Buying Guide

GPS Satellite Navigation Systems Buying Guide

Digital Cordless Phones Buying Guide

Indoor Lighting Buying Guide

Curtains and Blinds Buying Guide

Carpets Buying Guide

Rugs Buying Guide

Towels Buying Guide

Bedding Buyers Guide

Mattresses and Divans Buying Guide

Showers Buying Guide

Vacuum Cleaners Buying Guide

Cookers and Microwave Ovens Buying Guide

Fridges and Freezers Buying Guide

Washers and Dryers Buying Guide

Lawnmowers Buying Guide